Proform Treadmill Support Is Excellent! (But the Equipment Is Not)

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Frickin amazing.  I almost can’t believe it.

I purchased a demo Proform Performance 400 Treadmill at Sports Authority within the last year for a couple hundred bucks.  Recently its motor began making a lot of noise.  I considered tossing the whole treadmill in the garbage and getting a new one.  But after seeing that a high-end, secondhand Woodway was just as loud (louder actually), I investigated having a local repairman fix it.  As I surfed the web looking for a repairman I read that Proform treadmill motors have 25-year warranties.  “Hmm…”, I thought to myself, “that doesn’t sound right.”  But I decided to call Proform and see what they said about their warranty.  Sure enough their treadmill motors DO have a 25-year warranty.

After reading how treadmills and the companies that manufacture them are highly unreliable, I was surprised at how easy it was to receive a replacement motor.  The Proform support representative asked me to hold my phone near the motor so she could confirm that it was in fact the motor that was making the noise.  She asked me a couple questions about the serial number and where and when I purchased it, then told me I should have a replacement motor, with replacement instructions, within a week.

My newly refurbished treadmill is working like a charm, and more silently than ever.

 

Update 5/27/2014:  The new  motor became noisy too.  I may give up on this treadmill and get a different one.